Terms & Conditions
1. General Rental Information
- The mentioned car types are indicative only and there is the possibility to be provided a car with the same standards
- The renter must hold a valid European or International Driving License, issued at least one year before the rental. Car will not be provided to renters without a European or International Driving License.
- Rates are calculated based on collection/return to the same rental location. Rental days are calculated on a 24-Hour basis from the vehicle pick up. There is a gross period of two (2) hours at the drop off time. Over two (2) hours delayed renter will be charged an additional day.
- Any additional charge for extra equipment will be paid locally.
- Partially used vouchers are not refundable without our prior confirmation.
- Service will not be given for any unconfirmed reservation.
2. Age Restrictions
- The minimum age for renters on all car categories is 23 years old. The maximum renters age for all car categories is 72 years old.
- Young driver fee 10 Euro (VAT included)/day between 20-23 years old to be paid upon arrival
- Senior driver fee 10 Euro (VAT included)/day for more than 72 years old to be paid upon arrival
3. Minimum Rental
- Minimum rental is one (1) day.
- All cancellations must be sent at [email protected] and a confirmation of cancelled booking will return.
- Amendments of already confirmed bookings 1 day before the arrival are under request.
- All amendments must be sent at [email protected] and a confirmation must return.
- For all the destinations enquires partners shall contact us at 0030 2810330025 / 0030 2810341911 or at the already provided email addresses. The locations phone numbers have been provided are only for the vouchers and customers contact service.
5. Credit Cards / Deposits
- A Credit Card at driver’s name is always required. The excess amount will be blocked and released upon vehicle return. If renters credit card is not valid or does not have the sufficient amount for the deposit required, service will not be provided. At this situation, booking will be cancelled, and a fee of 3 days’ rental will be applied.
- Accepted credit cards: VISA and MasterCard
- We do not accept any debit or prepaid card.
- Renter must hold his car rental voucher and provide it at the pickup time.
- At the provided credit card will apply all the extra charges.
- The deposit is held on the credit card until the car is returned. Please notice that it depends on the bank for the time required for the release of the deposit.
6. General Insurance Conditions
- Theft insurance of the car is already included in our offer. Renter must present the key to the insurance company to be totally covered, otherwise the insurance is not valid, and the total amount should be charged. Items in the car are not insured. In case of any damage for theft reasons, the insurance does not cover the renter.
- Fire insurance is already included in our offer.
- Third party’s liability is already included in our offer. Renter is covered with maximum amount of 1220000 euro for material damages and 1000000 euro for personal injuries.
- Personal accident insurance is already included in our offer. Covers the driver with maximum amount of 15000 euro for invalidity, 15000 euro for decease and 350 euro for medical costs.
- Full Damage Waiver with deductible excess depending on the car category. Renter may reduce the excess to zero (0) by paying an extra charge per day. At the table below is shown the deductible excess and the extra charge per day to be reduced to zero (0).
|GROUP||EXCESS||ZERO (0) EXCESS
|A||750 €||15,00 €||150 €|
|ΑΑ||750 €||15,00 €||150 €|
|Β||800 €||16,00 €||180 €|
|ΒΒ||800 €||16,00 €||180 €|
|Β1||800 €||16,00 €||180 €|
|C||900 €||18,00 €||220 €|
|CC||900 €||18,00 €||220 €|
|C1||900 €||18,00 €||220 €|
|C2||800 €||18,00 €||220 €|
|D||1.000 €||20,00 €||250 €|
|DD||1.000 €||20,00 €||250 €|
|D1||1.100 €||22,00 €||280 €|
|D2||1.200 €||25,00 €||300 €|
|D3||1.300 €||27,00 €||350 €|
|E||1.100 €||25,00 €||260 €|
|E1||1.300 €||30,00 €||350 €|
|F||1.200 €||25,00 €||300 €|
|G||1.800 €||30,00 €||350 €|
|KSG||800 €||18,00 €||250 €|
|KA||800 €||16,00 €||150 €|
|K||900 €||19,00 €||200 €|
|KK||1.050 €||21,00 €||250 €|
|K1||950 €||23,00 €||200 €|
|L||1.100 €||20,00 € + V.A.T||250 €|
|L0||1.100 €||20,00 € + V.A.T||250 €|
|L1||1.100 €||20,00 € + V.A.T||250 €|
|M||1.100 €||20,00 € + V.A.T||250 €|
|M1||1.500 €||20,00 € + V.A.T||300 €|
|M2||1.500 €||20,00 € + V.A.T||300 €|
|N||950 €||20,00 €||250 €|
|N1||950 €||25,00 €||250 €|
|SW||1.100 €||28,00 €||260 €|
|CONVA||1.200 €||25,00 €||300 €|
- Second driver insurance may apply with an extra charge of 4 euro (VAT included) per day. There is no maximum number of additional drivers allowed per rental. Same conditions apply as per main driver.
- Underneath and roof of the car are not covered by any insurance company in Greece.
- Glasses and mirrors are not covered.
- Tires and wheels are not covered.
- Police reports are mandatory in case of accident or damage, so as the renter to be covered by the insurance company. If the renter will not report the damage on time will not be covered by the insurance.
- In case of accident of tickets/fines, the customer will be charged an administration fee of 15 euros (VAT included) per case.
- In case of police removal of the vehicles license plate you will be charged 2-days rental.
- The renter is not covered by any Full Damage Waiver Insurance caused by alcohol, drugs use or transportation of illegal materials.
- A pre-authorized amount may be required on FDW insurance, as deposit for the uninsured parts of the vehicle.
7. Taxes / Surcharges
- V.A.T. (24%) is already included in our offer.
- Municipality Taxes are already included in our offer.
- Airport surcharges are already included in our offer.
- Contract fees are already included in our offer.
8. Services / Assistance
Included in our offer:
- 24-hour road assistance.
- Real 24-hour live phone assistance.
- Change of car in case of breakdown, maximum 24 hours depending on the distance.
- Unlimited kilometers.
9. Extra / Equipment (VAT included)
- Baby seat / Booster / infant child seat 4 euro per day
- Snow chains 3.70 euro per day
- GPS 7.50 euro per day
- Wi-Fi 7.50 euro per day
- For excessive dirt of the vehicle, a biological cleaning will be charged for 100 euro. Photos to prove the excessive dirt will be required.
10. Fuel Policy
The car shall return with the same fuel as rented at the pickup time, otherwise a refueling charge will be applied based on the public rates + 15 euro refueling charge.
11. Out of Hours
Out of hours’ deliveries or collections will apply with an extra charge of 25 euro to be paid locally.
12. No Show / Cancellations
- If the renter will not appear two (2) hours after the confirmed pick up time and will not notify through phone any delay, Surprice Car Rentals has the right to declare No Show and not provide a car in case of a late show up.
- No show customers will be charged with the amount of three (3) days of the total rental or the maximum rental days if the rental duration is less than three (3) days.
- Cancellations of any kind, within 24 hours prior to pick up, will be charged with the amount of two (2) days of rental.
- Cancellations at the pickup time due to refusal of customer to rent at pick up time, refusal to hand in deposit, non-valid driving license, renter under the influence of alcohol, etc.) will be charged with the amount of three (3) days of rental.
13. Territorial Restrictions
- Transportation between the islands is not allowed, will not be provided service in case of breakdown and is not covered by the insurance.
- Ferrying the vehicle is not allowed from any of our destinations.
- Cross border rentals are not allowed.
- One-way rentals in the islands is 100 euro
- International one-way rentals are not allowed
14. Hotel Deliveries / Collections
- Hotel Deliveries / Collections within the city limits are free of charge. (Please note that for Ag. Nikolaos, Crete, the distance is covered from Heraklion station, so the required fee will be applied based on the distance).
- Out of the city limit charges will apply depending on the distance. Until 25 km out of the city an extra charge of is 18,6 euro will apply. More than 25 km a charge of 37,2 euro will apply. More than 100 km will be under request with an extra charge.
15. Condition of Vehicle
- Vehicle must be returned, normal wear and tear expected in the same condition as when rented.
- In case that the renter is not satisfied with the car must inform immediately the station, to arrange to change it.
- A loss of keys fee applies in the amount of the price of the official car dealer and the cost of the delivery plus and administration fee of 15 euros (VAT included).
- Damages by weather conditions due to customer’s negligence are not covered by the insurance and renter is responsible for this.
If you have any questions please do not hesitate to contact us at info[at]karatakisgroup.com (including your full name and the website you visited).